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Privacy Policy

Introduction

Techionik is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you visit our website or use our services, how we use it, who we share it with, how long we keep it and the rights you have over your data.

Controller: Techionik is the data controller for personal data collected through our website and services.

Contact: For privacy questions or to exercise your rights, email: info@techionik.com.

What Personal Data We Collect

We collect only what we need to provide services, communicate, or comply with the law. This may include:

Information you give us directly

  • Name, email address, phone number, company name, job title.
  • Messages you send via contact forms or email, and files such as CVs or attachments.
  • Payment or billing details when you purchase services Information we collect automatically
  • IP address, device and browser details, operating system, and location data.
  • Pages visited, time on site, referral source, and other site usage data.
  • Cookies, web beacons, and similar tracking technologies.

Information from third parties

  • Public profile information from platforms if you give consent to share it.
  • Data from service providers who help us deliver or improve services.

For What Purpose We Use Data

We use your personal data for these main reasons:

  • To respond to enquiries and provide quotes or services.
  • To manage and deliver projects, support and billing.
  • To send service-related notifications such as account updates, invoices and support.
  • For marketing such as newsletters, case studies and offers, only with your consent — you can opt out.
  • To analyze and improve our website, services and products .

To meet legal or regulatory obligations and to protect Techionik’s legal rights.

Legal bases for processing

If GDPR applies, we rely on one or more of:

  • Contract — to perform services you requested.
  • Consent — for marketing and some tracking you can withdraw anytime.
  • Legitimate interests — running the business, communications, security and fraud prevention.
  • Legal obligation — where law requires retention or disclosure.

Cookies and tracking technologies

We use cookies to make the site work, to measure performance, and (with consent) for marketing and personalization.

Cookie types:

  • Strictly necessary — required for the website to function (e.g., session cookies).
  • Performance/Analytics — to see how visitors use the site (e.g., Google Analytics).
  • Functional — save your preferences.
  • Targeting/Advertising — used by third parties when advertising (only used with consent).

You can manage or block cookies in your browser, but blocking some cookies may reduce functionality.

Sharing your data with third parties

We do not sell your personal data. We may share data only:

  • With service providers who help deliver our services (hosting, payment processors, analytics) under contracts that require data protection.
  • With legal or regulatory authorities when required by law.
  • With professional advisors (lawyers, auditors) where necessary.
  • In connection with business transfers (mergers, asset sales) — only if the acquiring party adopts this policy.

All third parties we work with are required to protect your data and use it only for the agreed purposes.

International transfers and data location

Your data may be processed in countries where Techionik, its partners or service providers operate. We will ensure transfers are lawful and that your data receives an appropriate level of protection under applicable law.

How long we keep your data retention

We keep personal data only as long as needed for the purpose collected or as required by law. Typical retention windows:

  • Prospect / marketing contacts: up to 1 year if no business relationship starts you can ask earlier deletion.
  • Client records & project data: kept for the duration of the relationship and for a limited time afterward as required for legal, tax or support reasons.
  • Support or transactional records: kept as required for legal compliance.

If you request deletion and we are not legally required to keep data, we will remove it as soon as practical.

Your rights and how to exercise them

Depending on your jurisdiction, you may have rights including:

  • Right to access copies of personal data we hold about you.
  • Right to request correction of inaccurate or incomplete data.
  • Right to request deletion.
  • Right to restrict or object to processing including for marketing.
  • Right to data portability receive your data in a structured, machine-readable forma.
  • Right to withdraw consent for processing based on consent.
  • Right to lodge a complaint with a supervisory authority for EU residents.

To exercise any right, contact info@techionik.com and provide proof of identity. We will respond within applicable legal timeframes.

Marketing communications and opt-out

We only send marketing messages when you opt in. Every marketing email includes an unsubscribe link. You can also email info@techionik.com to opt out of marketing.
We may still send you important transactional messages account, billing, service updates which you cannot opt out of because they are necessary for service delivery.

Security of your data

We use industry-standard technical and organizational measures to protect personal data secure servers, access controls, staff training, backups. While we work to secure your data, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.
If we discover a data breach that risks your rights or freedoms, we will notify you and the relevant authorities as required by applicable law.

Children’s privacy

Our website and services are not intended for children under 16 or higher age where local law applies. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

Profiling & automated decision-making

We do not use automated decision-making that has a legal or similarly significant effect on you, except where you have explicitly consented for marketing profiling. You can withdraw consent at any time.

Thank you for trusting Techionik

We value your privacy and are committed to keeping your data safe, transparent, and secure at all times.